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This is just a note to thank your team at Morpeth for their excellent customer service over the last few days.
I notified them of a problem with my ATCO ride-on mower last Friday tea-time.
As promised they picked it up Monday.
At that time the lad who picked it up identified that the problem would not be fixed by simply replacing the part (which I completely agreed with – a poor single dot weld had come apart – likely a production design problem).
So instead he welded the part back together better than new and it was returned the next day, Tuesday.
The icing on the cake was the driver who brought it back (a different lad) who volunteered to put the mower back in my garage himself as he arrived just in time to meet the 10 minute downpour of rain that day.
Summing up – an excellent job all round!
Please pass on to the team my appreciation for their service – it really couldn’t be better.
David Moon NORTHUMBERLAND
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